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Case Study - Part II

 

 

Case Study: How can such a slob become the boss?


Part II

Mr. Li often notes that he also isn't satisfied with Mr. Böge's performace. Sometimes Mr. Böge even gets angry and expresses his dissatisfaction straightforward. If he recieves work from Mr. Li, he ironically asks whether or not it will again be absolutley different next time. Mr. Li however doesn't understand Mr. Böge's ironical comments.

Thus he feels insulted and rails against Mr. Böge: "Why do you think did I employ you" I cannot know it all. You are only one of my agents; you do what I want you to do."

 

 
Due to the escalation of the situation a successful collaboration is no longer possible. Mr. Böge doesn't want to work for this client anymore and asks his supervisor for a transfer. In his opinion all Chinese are helpless slobs who are not looking for consultants but for slaves that are stupid or desperate enough to join their chaos.

 

What would you do if you were Mr. Böge's supervisor?

a) Show understanding: Money can be earned easier somewhere else.

b) Appeal to Mr. Böges conscious: The customer is king and his wishes will be fulfilled. A salary increase will cover the additional efforts.

c) Replace Mr. Böge: Maybe someone else can get along with this slob.

Ask China Expertise for advice.

 
<<back to Part I